CARING FOR YOUR NEW RUG
Our carpets are made with Tibetan wool—from the sheep of the high-Himalayan Plateau. This wool is extremely resilient and with proper care your carpet will last generations.
The high lanolin content in Tibetan wool helps it to resist staining. The cuticle, or outer layer of the wool fiber, has a finely waxed surface with overlapping scales to keep soil on the surface of the fiber. Wool is naturally flame resistant.
The best way to keep a rug clean is to keep it from getting dirty in the first place. Removing outdoor shoes when entering the house (as people do in most rug-weaving countries) is a good idea if this fits with your lifestyle. Barefoot or sock-foot traffic is much gentler to a rug and leaving your outdoor shoes at the entrance to the house tracks in much less dirt.
Vacuum when necessary. You can expect some shedding at first. This is normal and will subside after a few months of regular use and care. A vacuum cleaner with no brush/beater roll is preferable.
In general, this type of rug needs to be washed very infrequently. If, after several years, the rug appears dirty, a light surface wash will probably suffice. A full-carpet wash may be necessary at some point, but only by a professional oriental carpet cleaner. Do not steam-clean or dry clean.
TIPS FOR CLEANING UP SPILLS
1. Act immediately to prevent a spill from becoming a stain.
2. Blot; don't rub. Blot from the outer edge toward the center in order to prevent spreading the stain.
3. Don't scrub too hard, and sponge in the direction of the nap.
Try using plain, cold water first. Blot with sponge or rag. Do not over saturate. If necessary, add small amount of mild liquid detergent to the water. (It’s a good idea to place a towel under the rug to protect the floor from moisture.)
The natural dyes we use have been proven to be both light-fast and wash-fast. However, as strong ultraviolet rays can be damaging to any surface, care should be taken to minimize prolonged, direct sun exposure.
Pet urine and regurgitation present the most severe problems. The stains can be very difficult to remove and can cause the colors to change. The odor can be hard to remove or disguise.
TREATMENT FOR PET STAINS
Sometimes permanent damage can be avoided by immediately diluting the spot with water. Some people have reported success using the following technique, but we can’t guarantee it:
1/4 cup white vinegar
1/2 tsp liquid dishwashing detergent
2 cups tepid water
Sponge the area with cool, clean water to finish. Use absorbent towels or a firm, non-shedding sponge; never use a stiff brush. Don't scrub hard at the pile. Sponge in the direction of the nap. Place some towels under the spot to keep floor or pad from getting wet. Dry thoroughly. When the nap feels dry, check the back of the rug to be sure the area is completely dry.